Your Easy Guide to Maintenance
There are three categories of urgency for repair works. Keeps this guide in mind to help determine what is urgent, and what steps you can take to help.
CATEGORY A – URGENT
This category includes situations that could lead to the death or serious injury to persons, endanger health or cause serious and extensive damage to the property;
- Gas leaks
- Live bare electrical wires in accessible location
- Burst water pipes within or outside the building
- Severe storm or water damage
- Sewerage blockages (health hazard)
- Securing dwelling after forced entry
- Major structural damage threatening safety of occupants
Action by the tenant
In Office hours – Should any of the above situations occur anytime during office hours, the tenant should email a completed Maintenance Request Form to RPM – email@example.com – please also follow up with a phone call to 0404 464 454
After Hours Emergency – In your Residential Tenancy Agreement is a list of emergency contacts, you should contact the relevant tradesperson and advise them of the situation and that you are a tenant of Real Property Management Australia.
CATEGORY B – PRIORITY
Situations that may cause serious inconvenience to a tenant for more than one day;
- Blocked drains (Minor, not health hazard).
- No hot water.
- Toilet cisterns not working or overflowing.
- Broken windows (if not a security or safety threat).
- Faulty locks.
- No lighting or power to power points.
Action by Tenant –
Should any of the above situations occur day/night from Monday to Friday, it is essential that the tenant contact Real Property Management Australia during office hours to report the maintenance request with a filled in Maintenance Request Form. Work that is not an emergency should be reported on the next working day. It will be attended to as soon as possible according to priority. These are not urgent repairs therefore emergency tradespeople should not be contacted by the tenants.
CATEGORY C – ROUTINE
Situations that may cause inconvenience to a tenant or in the long term affect the value of the property;
- Internal doors sticking
- Leaking gutters
- Fence repairs
Action by Tenant –
The tenant should contact Real Property Management Australia for all Routine maintenance requests with a completed Maintenance Request Form
Important Things to Know
- After hours work is very expensive and, wherever possible, tenants should wait until the job can be done within normal working hours.
- Tenants are responsible for the full cost of repairs if damage is caused by themselves or their visitors.
- After hours maintenance request will only be actioned by the after-hours Emergency Service if it is a true emergency.
- Staff will not book any maintenance after hours unless it falls within guidelines or unless prior agreement has been reached.